Pre-ORder POLICY

OVERVIEW

At The TCG Guys, we aim to give our customers peace of mind by offering the option to pre-order select exclusive products before their official release. This premium service ensures that your desired limited product is reserved and will be shipped to you as soon as it's available, letting you focus on enjoying your games without the worry of missing out.

Please carefully read and understand the following Terms and Conditions before placing a pre-order with us.

PRE-ORDER PRODUCT ETA

We strive to provide an Estimated Time of Arrival (ETA) for every pre-order product listed on our website. The ETA can be found in the first line of the product description. Please note that ETAs are estimates and may be subject to change due to factors outside of The TCG Guys' control, such as shipping delays, supplier shortages, or manufacturing issues from the publisher. In case of a delay, we will update the listing with the revised ETA and notify customers if there is a major delay (more than 2 months).

WHEN WILL I RECEIVE MY PRE-ORDER?

Products marked as “pre-order” will be dispatched or marked for pick-up as soon as stock arrives to our warehouse, unless there is a pre-defined retail release date from a publisher that we are required to adhere to.

ORDERS PLACED CONTAINING A PRE-ORDER PRODUCT

If your order contains both a pre-order product and additional stocked items, please note that we will hold the entire order from dispatch or pick-up until the pre-order product is stocked in to our warehouse or the official release date for the pre-order product has arrived.

If you would like to split your order to receive stocked products immediately, please get in contact with us as soon as possible. (Contact information at the bottom of the page)

Please note that as we will be splitting the original order into two separate orders, orders split for dispatch will incur an additional shipping charge on the applicable order generated for pre-order products.

CAN I CANCEL MY PRE-ORDER?

Please urgently contact us with the relevant order number. We will do our best to accommodate such requests, subject to the relevant terms and conditions set out in our Returns Policy.